Get in Touch With Us

This page tells you how to contact the editorial team behind Best Online Casinos Australia, what we can help with, and — just as important — what we cannot. We research and publish reviews of online pokies sites and casino bonuses for Australian readers. We are a comparison publisher, not a casino operator, so we cannot access your account, release a withdrawal or overturn an operator's decision. Where your issue belongs somewhere else, we will say so and point you in the right direction.

The fastest route is email: [email protected]. We aim to reply within two business days, Monday to Friday, Australian Eastern time. Include the casino name, the page you were reading and the date of anything you are quoting — it saves a round trip.

Before you write: is your question for us or for the casino?

Most messages we receive fall into one of two buckets, and knowing which one yours is will get you an answer far faster.

Write to us when…	Write to the casino when…
A bonus figure or term on our site looks wrong or out of date	Your bonus did not credit after a deposit
You want a plain-English explanation of wagering requirements, RTP or volatility	Your withdrawal is pending longer than the operator's stated timeframe
You think we have missed an important restriction or exclusion	KYC or source-of-funds documents have been rejected
You want to suggest a site, a game category or a payment method we should cover	You need self-exclusion applied or a deposit limit changed on your account
You have a media, partnership or advertising enquiry	Your account has been restricted or closed

Where our commercial relationships sit

Some of the links on reize.com.au are commercial, and the publisher may earn a commission if you open an account through one. That arrangement never buys a position in a list, a rating or a favourable sentence. If you believe a review reads like an advert, that is a legitimate complaint and we want it in writing — quote the sentence and we will look at it.

Corrections on the sites we cover most

Bonus offers change without notice, and the headline number is rarely the whole story. These three come up most often in reader mail, so here is what we currently list, what we would check before acting on it, and where each one falls short. Figures are as advertised by the operator and verified on Sep 25, 2026 — if you see something different on the casino's own terms page, email us and we will update it.

VegasNow — the largest advertised package we list

VegasNow sits at the top of our table because its advertised welcome package, up to A$8,000 plus 500 free spins, is the broadest we cover for pokies players, and the AUD figure means no currency conversion guesswork. Our editorial rating is 10.0. That is our own assessment of the offer and the site's pokies range, not a customer-review score.

What matters before you take it: a headline of "up to A$8,000" is a ceiling, not a payout. Reaching it requires depositing at or near the maximum, and the spins are usually released in daily tranches on nominated titles. Check the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what bonus-derived winnings can be cashed out. Limitation: a very large ceiling tends to come with a very large turnover obligation, which suits high-volume players and works poorly for anyone depositing A$20 for a look around.

Wincrown — a percentage-led offer with the same ceiling

Wincrown advertises 250% up to $8,000 plus 400 free spins, rated 9.9 by our editors. It is on the page because the match percentage is high relative to the ceiling, which means a mid-sized deposit stretches further than a flat 100% match would.

Assessment: the practical question with any 250% match is the maximum bet rule. Many operators cap stakes at a few dollars per spin while bonus funds are in play, and breaching it can void the balance. Limitation: the currency on the advertised figure is not stated as AUD in the operator's headline, so confirm whether your account is denominated in Australian dollars before depositing — conversion can quietly change what you receive and what you withdraw.

Casea — a smaller ceiling, a more realistic target

Casea advertises 250% up to AU$4,500 with 350 free spins, rated 9.9. We include it because the ceiling is closer to what most readers actually deposit, and the AUD denomination is explicit.

Assessment: a lower maximum generally means a lower total turnover figure, so the bonus is more likely to be cleared rather than abandoned. Limitation: the free-spin allocation is smaller than the two sites above, and spin value is usually fixed at a low denomination — treat the spin count as a trial of specific pokies, not as meaningful bankroll.

The remaining sites in our table — Kinbet (250% up to A$4,500 plus 350 free spins and 1 bonus crab), Tower Casino, CoinPoker, Winnerisland, Betninja, CrazyTower and Golisimo (300% up to $3,750 plus 300 free spins) — carry offers advertised in euros or in unspecified currency in several cases. If you are comparing them from Australia, write to us and we will tell you what we have been able to verify about AUD support rather than guessing on your behalf.

Questions about money we can and cannot answer

We can explain how casino payments generally work for Australian players; we cannot see your transaction or chase it. In general terms:

• Costs of taking part. There is no fee to compare sites here. At a casino, your cost is the deposit you make and lose — minimum deposits commonly sit around A$10 to A$30 and the site's own banking page is the only reliable source for its figure.
• Depositing. Debit cards, credit cards (where an operator accepts them), bank transfer, PayID and Neosurf vouchers are the methods Australian readers ask about most. E-wallet and PayPal availability varies by operator and is often restricted, so verify on the cashier page rather than assuming. Australian law restricts the use of credit cards for some gambling transactions — check your card issuer's position as well as the casino's.
• Withdrawing. Expect a minimum withdrawal amount, a daily, weekly or monthly limit, and an identity check before the first payout. Advertised withdrawal times are operator claims, not results we have observed. Bank transfers are typically slower than instant-style methods.
• Fees. Some operators pass on processing fees, some charge for multiple withdrawals in a period, and currency conversion is a cost if your account is not in AUD. Ask the operator for the fee schedule in writing.
• Verification. KYC means photo ID and proof of address; source-of-funds checks can follow for larger amounts. Delays here are the single most common cause of the withdrawal complaints readers send us. Upload clear documents early rather than at cash-out.

Help with the games themselves

Readers often write asking us to explain what they are actually looking at. We are happy to, and these are the categories our coverage is built around:

• Online pokies (slots) — the bulk of most lobbies, sorted by theme, reel structure and volatility. High-volatility pokies pay less often for more; low-volatility pokies do the reverse. Return to player (RTP) is a long-run theoretical percentage, not a session forecast.
• Progressive jackpots — pooled prizes that grow across players. Some require a maximum bet to qualify, which is worth reading before you spin.
• Table games — blackjack, roulette and baccarat in digital form, with outcomes driven by random number generators.
• Live dealer rooms — real tables streamed in real time, with higher minimum stakes than the digital versions and fixed opening hours at some studios.
• Mobile play — browser-based lobbies are the norm; dedicated mobile casino apps are less common and availability differs by operator.

Game libraries are built by third-party casino software providers, which is why the same titles appear across competing sites. If you want to know which providers a given lobby carries, ask and we will tell you what we have been able to verify.

Betting, poker and the other products these operators run

Several brands on our list are not pokies-only. CoinPoker's advertised offer is a poker membership programme rather than a casino match, and a number of the European-facing brands we cover operate sportsbooks alongside the casino. The distinction matters for two reasons: bonus terms are usually product-specific, so a casino bonus rarely clears through sports bets, and the wagering contribution rates differ sharply between pokies, table games and live dealer play. If you are unsure which wallet or bonus applies to what, that is a fair question for us — send the operator's terms link with your email.

Legal standing, eligibility and where complaints really go

Online casino gaming in Australia is governed federally by the Interactive Gambling Act, which restricts the provision of interactive casino-style gambling to Australian residents. State and territory regulators license land-based venues and certain wagering activities, so legal availability is not uniform across the country, and a site accepting Australian customers is not the same thing as a site authorised to serve them. We do not claim licensing status for any operator we list unless it has been verified, and we will not tell you a casino is completely safe — no publisher can.

You must be an adult to gamble, and this site is written for readers aged 21 and over. If you are researching offshore or non-GamStop-style operators, read our coverage of casinos operating outside GamStop before you sign up, because consumer protections and complaint routes differ from those attached to Australian-licensed products.

Complaints: start with the operator's own complaints procedure and get a reference number. If it is unresolved, escalate to whichever dispute body or regulator the operator names in its terms. Send us a copy either way — reader complaint patterns feed directly into how we rate a site, even though we have no power to force an outcome.

Responsible gambling and urgent support

If gambling has stopped being entertainment, do not wait for a reply from us. Most operators offer deposit limits, loss limits, time-outs and self-exclusion in the account settings; blocking software installed on your own devices adds a layer the casino cannot remove. In Australia, the Gambling Help Online service and the National Gambling Helpline on 1800 858 858 are available 24 hours a day and are free to use. Gambling is not a way to make money or to fix a financial problem, and we will never write about it that way.

What happens after you send your message

1. A person on the editorial team reads it — we do not use an auto-responder in place of a reply.
2. Factual corrections are checked against the operator's published terms and updated, with the verification date changed on the page.
3. Complaints about a listed site are logged and taken into account at the next review of that brand.
4. Commercial and partnership enquiries go to the publisher and are handled separately from editorial, which is how we keep the two apart.

Please do not send account passwords, full card numbers or copies of identity documents. We have no use for them and no way to act on them.

Editorial contact: [email protected]. Our content is maintained by Zoe Campbell and last fact-checked on Sep 25, 2026. If something on reize.com.au does not match what you see at the casino today, tell us — that message is more useful to the next reader than anything else you could send.